Administrative Assistant
About the Company
Nairobi GTC Industry Ltd is a leading organization committed to excellence in service delivery and operational efficiency. We value professionalism, teamwork, and dedication to creating an exceptional workplace environment.
About the Role
As an Administrative Assistant, you will be the first point of contact for our organization, managing reception duties while providing comprehensive administrative support. This role requires excellent communication skills, attention to detail, and the ability to multitask in a dynamic environment.
Responsibilities
- Welcome visitors and clients, assess their needs, and guide them to the appropriate personnel or resources
- Manage incoming calls, screening and directing them accordingly; take messages and relay information as required
- Assist with company events held annually and monthly; coordinate setups and procure necessary items
- Schedule meeting reservations and provide support in the setup of conference equipment
- Ensure the reception area is stocked with office supplies by managing inventory and timely replenishment, including company brochures and coffee machine supplies
- Compile and submit weekly employee highlights and department headcount reports
- Process requests for business cards for employees
- Provide assistance with administrative tasks as needed
- Address inquiries from both staff and guests, promptly resolving issues and delivering exceptional customer service
- Assist with procurement tasks related to airtime, laundry services, and staff uniform requisitions
- Perform any other additional duties as assigned by Supervisors
Preferred Skills & Experience
- Diploma or Certificate in Business Administration, Office Management, or related field
- Minimum 2 years of experience in administrative or reception roles
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and multitasking abilities
- Professional appearance and demeanor
- Customer service orientation with problem-solving skills
- Ability to maintain confidentiality and handle sensitive information
- Experience with office equipment and conference room setup
- Basic knowledge of procurement processes
Core Competencies
Communication Excellence
Ability to communicate clearly and professionally with all stakeholders, from visitors to senior management
Organizational Skills
Exceptional ability to manage multiple tasks, maintain filing systems, and ensure smooth office operations
Customer Service
Strong commitment to providing exceptional service to both internal and external customers
Attention to Detail
Meticulous approach to administrative tasks, ensuring accuracy in reports and documentation
Why Join Us
- Be part of a dynamic and growing organization
- Opportunity for professional development and career growth
- Collaborative and supportive work environment
- Competitive compensation and benefits package
- Exposure to diverse administrative functions
We are an equal opportunity employer and welcome all qualified candidates to apply.